We try to cover every question you may need an answer to, but just as our business changes, our policies change with us.  We try to keep them up to date so you can read through them before doing business with us.  If you have a question you don't see an answer to, please message us.  

Late Fees Policy

We do not accept charges on products or orders.  Payments are due when the order is placed or at pickup, depending on the order and amount. If you would like to open a charge account, you must contact Midwest Ink Co. PRIOR to placing an order.  ALL ORDERS WILL INCUR A 50% MONTHLY INTERST CHARGE ON INVOICES 30 DAYS PAST INVOICE DATE. Please see our website for other policies and procedures.  

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Customer Products

We only accept customer supplied blanks at our discretion.  We DO NOT accept customer supplied goods on products we can purchase from our vendors.  Items must be new and clean and a product we are familiar with.  We WILL NOT replace a customer supplied item in the event there is a mishap with the item.  Imprint rates are higher on customer supplied goods as we need to not only charge for the service provided but overhead as well. 

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​Artwork Policies

Customer provided artwork is printed in the matter it is provided.  Our printer is only as good as the artwork sent to it.  All customers are provided mockups for approval before services begin except on wholesale orders, which will be printed AS IS.  Mockups are visual representations and most accurate for signage, although monitor calibrations can make designs vary from computer to computer.  Apparel mockups do not represent true color or size proportions and are only to be used as a visual guide.  If you can't supply adequate artwork, you may purchase our design services.  

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Banners: Vector, PDF, or TIFF when made true to size.

Screen Printing: Vector Files (If you want us to use your artwork and its NOT provided in a vector format, a $60 art fee will apply to your order. We will provide you with the vector files for later use.)

Embroidery: We will accept all file types.  If you have a digitized embroidery file, please contact us as there will not be a digitizing fee if we can use your current file.  All other files will be charged a digitizing fee, pricing is based on size and placement.  Keep in mind if your artwork is small and pixelated, your digitizing will be based on that file.  If it has clear lines, your digitizing will also be clear lines.  

Engraving: Vector Files are best, and will not have any fees.  If we can quick scan your image, a $15 file conversion fee will be added to your order.  If we can NOT get a great scan from the file you sent us, a $60 artwork fee will apply. 

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No artwork? We have multiple packages to choose from for custom artwork.  

Custom Artwork

No artwork, no problem.  We create custom art on a daily basis.  Keep in mind when ordering, the more time we spend on art, the more your art will cost.  Most customers don't even know they are being charged as we just factor the price into the product.  When ordering one or two items though, this can become costly.  

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We allow two edits free of charge with custom created artwork.  We will make as many changes as needed during these two edits.  If you need additional edits, we will charge our hourly billable rate per hour.  

When can you expect your order

Turnround times on custom orders are 1-3 weeks from the time the order is finalized and payment is made, not from the time we are contacted.  We schedule by the half hour and  can give you an estimated time frame when you contact us and when we foresee the order being ready.  All times are estimated as unforeseen issues can arise that are out of our control. 

Projected Christmas Cut Off 2025

This is just an estimate based off previous years and is subject to change upon workload in October. 

Any order placed after the deadline will not be guaranteed for Christmas delivery. 

We will not fullfill any custom orders the week prior to Christmas due to store restocks. 

Businesses

Business orders must be submitted and approved by Nov 1, 2025.

Embroidery

Embroidery orders must be submitted and approved prior to November 15, 2025.

Printing

All screen printing, HTV, sublimation, etc. orders must be submitted and approved prior to November 25, 2025.

Engraving

All engraving and laser orders must be submitted and approved prior to December 1, 2025.